Call answering service
Friendly receptionists answer in your company name when you are busy, out of the office or closed. Messages arrive by email or text within moments of the call ending.
A missed call is often a lost customer, because many callers ring the next business on the list. Our answering service picks up calls you cannot take: overflow when the line is busy, out-of-hours calls, lunchtimes, holidays, or every call if you prefer.
Receptionists follow your script. They can take a message, transfer the caller to you, book into your diary, or answer common questions from information you give us. You choose when calls divert to us and change it any time from the dashboard.
What is included
Answered in your name
Callers hear your business name and a greeting you approve.
Instant messages
Call details by email, text or into your CRM as soon as the call ends.
Live transfers
Callers can be put through to you or a colleague when you are available.
Diary booking
Appointments booked directly into supported online calendars.
Overflow or full-time
Use the service only when lines are busy, or for every call.
Out of hours cover
Evening, weekend and bank holiday cover available.
How we set it up
Tell us about your business
Services, FAQs and how you want calls handled.
Agree the script and when calls should come to us.
Set your divert
We switch routing on our platform or you forward your line.
Receive messages and review call reports.
Who it suits
- Sole traders and small teams who cannot always pick up
- Overflow during busy periods
- Out of hours and holiday cover
- Clinics and practices booking appointments
Guide price
From£49per month
Excludes VAT. Your quote depends on users, numbers and call volumes.
Call answering service across the UK
We deliver call answering service to businesses throughout England, Scotland, Wales and Northern Ireland. Popular locations include:
Questions we get asked
Something else on your mind? Call 020 7112 8558 or send us a message and a telecoms specialist will reply.
Will callers know it is an answering service?
Calls are answered in your company name and receptionists follow your script, so most callers simply experience a professional reception.
How is the service charged?
Plans are usually based on the number of calls answered each month. You can see current guide prices on our pricing page.
Can I switch it on and off?
Yes. Change when calls divert to the answering team from the dashboard or app.
Get a quote for call answering service
Tell us how your business takes calls today and we will recommend a setup, with a clear monthly price. Most quotes are ready the same day.
- UK-based support team
- Free setup and number porting on most plans
- Monthly rolling options available
- No obligation quote
Prefer to talk? Call 020 7112 8558, Monday to Friday, 9am to 5.30pm.