Outbound calling for sales and service teams
Give your callers the tools to make more good calls: your business number on every call, click-to-dial from your CRM, recording for training, and settings that keep you inside Ofcom and TPS rules.
Outbound teams live or die on contact rates. A recognisable caller ID, local presence numbers and sensible call pacing all help people pick up. We set up outbound calling on our cloud platform so your team can dial from desk phones, laptops or mobiles while showing the right business number.
We also help you stay compliant. Ofcom's persistent misuse policy limits abandoned calls from automated diallers to 3% of live calls per campaign in any 24 hour period, requires a valid caller ID that can be called back, and expects a brief information message when a call is abandoned. Our dialler settings are built around those rules.
What is included
Business caller ID
Present a local, national or freephone number on outbound calls, from any device.
Click-to-dial
Dial straight from your CRM or browser and log the call automatically.
Preview and power dialling
Work through call lists faster without the risks of aggressive predictive dialling.
Call recording and scoring
Record calls for training, quality and dispute resolution.
TPS and CTPS screening
Screen lists against the Telephone Preference Service registers before you call.
Team reporting
Track dials, connects, talk time and outcomes by agent and campaign.
How we set it up
Review
We look at your team, lists and current tools.
Configure
Caller IDs, dial modes, recording and CRM integration.
Train
We take your team through the dialler and compliance settings.
Report
Track results and tune pacing and scripts.
Who it suits
- B2B sales and lead qualification
- Appointment setting and reminders
- Account management and renewals
- Credit control and collections
Guide price
From£9per user / month
Excludes VAT. Your quote depends on users, numbers and call volumes.
Outbound calling across the UK
We deliver outbound calling to businesses throughout England, Scotland, Wales and Northern Ireland. Popular locations include:
Questions we get asked
Something else on your mind? Call 020 7112 8558 or send us a message and a telecoms specialist will reply.
Can we show a local number in each area we call?
Yes. You can hold numbers in several area codes and present the most relevant one, as long as each number can be called back and reaches your business.
Do we need to screen against TPS for B2B calls?
Corporate subscribers can register on the Corporate TPS, and you must not make unsolicited live marketing calls to numbers on TPS or CTPS unless you have consent. We can screen lists for you.
Is call recording legal?
Businesses can record calls for legitimate purposes such as quality, training and compliance, but you must tell callers and handle recordings in line with UK GDPR. Read our call recording guide for detail.
Get a quote for outbound calling
Tell us how your business takes calls today and we will recommend a setup, with a clear monthly price. Most quotes are ready the same day.
- UK-based support team
- Free setup and number porting on most plans
- Monthly rolling options available
- No obligation quote
Prefer to talk? Call 020 7112 8558, Monday to Friday, 9am to 5.30pm.