Call recording
Record calls on desk phones, apps and mobiles, store them securely in the UK, and find any call in seconds. Useful for training, resolving disputes and meeting regulatory requirements.
Recording is built into our cloud platform. You can record all calls, specific users, specific numbers or only on demand. Recordings are encrypted, stored in UK data centres, and protected by role-based permissions so only the right people can listen.
If you take card payments over the phone, pause and resume recording keeps card details out of your recordings, which helps with PCI DSS scope. Retention periods can be set to match your policies, for example six months for training or longer for regulated advice.
What is included
Record everywhere
Inbound, outbound and internal calls across every device.
Search and tag
Find calls by number, user, date, duration or tag.
Permissions
Control who can listen to, download or delete recordings.
Retention rules
Automatic deletion after the period you set.
Pause and resume
Stop recording while card details are taken.
Mobile recording
Record calls made through our mobile app or business SIMs.
How we set it up
Decide what to record and how long to keep it.
Update your privacy notice and call greeting.
We enable recording and permissions on your account.
Review recordings for training and quality.
Who it suits
- FCA-regulated firms
- Sales coaching
- Customer service quality checks
- Resolving disputes about what was agreed
Guide price
From£9per user / month
Excludes VAT. Your quote depends on users, numbers and call volumes.
Call recording across the UK
We deliver call recording to businesses throughout England, Scotland, Wales and Northern Ireland. Popular locations include:
Questions we get asked
Something else on your mind? Call 020 7112 8558 or send us a message and a telecoms specialist will reply.
Do I have to tell callers they are being recorded?
You should tell people that calls may be recorded and why, usually in a short greeting and in your privacy notice. Our call recording guide covers the rules in more detail.
Where are recordings stored?
In secure UK data centres, encrypted at rest and in transit.
Can I record mobile calls?
Yes, through our mobile app or business SIMs with network-level recording.
Get a quote for call recording
Tell us how your business takes calls today and we will recommend a setup, with a clear monthly price. Most quotes are ready the same day.
- UK-based support team
- Free setup and number porting on most plans
- Monthly rolling options available
- No obligation quote
Prefer to talk? Call 020 7112 8558, Monday to Friday, 9am to 5.30pm.