Virtual receptionist and IVR menus
A short, well-recorded menu sends each caller to the right person first time. Callers wait less, staff stop transferring calls around the office, and you get reporting on what people are calling about.
An IVR (interactive voice response) menu, sometimes called an auto attendant, greets callers and asks them to choose an option. Each option can ring a team, a person, a voicemail box, a queue or an external number. Menus can be nested, change by time of day and play different messages on bank holidays.
Good menus are short. We recommend no more than four or five options and the most popular choice first. We can supply professional voice recordings or AI-generated voices, and update them whenever your business changes.
What is included
Multi-level menus
Up to several levels of options with timeouts and fallbacks.
Time-based greetings
Different messages for open, closed and holiday periods.
Professional recordings
Studio voiceovers or natural AI voices, in English, Welsh and other languages.
Option reporting
See which options callers choose most often.
Dial by extension
Let regular callers skip the menu and reach a person directly.
Callback option
Offer a callback rather than a long wait.
How we set it up
Map the menu
We agree the options and where each one goes.
Write and record
We draft the wording and record it.
Build and test
We build the menu and test every route with you.
Review
Use option stats to simplify over time.
Who it suits
- Separating sales, support and accounts
- Multi-site businesses with one main number
- Bilingual Welsh and English greetings
- Directing callers to self-service options
Guide price
From£5per number / month
Excludes VAT. Your quote depends on users, numbers and call volumes.
Virtual receptionist and IVR across the UK
We deliver virtual receptionist and ivr to businesses throughout England, Scotland, Wales and Northern Ireland. Popular locations include:
Questions we get asked
Something else on your mind? Call 020 7112 8558 or send us a message and a telecoms specialist will reply.
How many options should a menu have?
Keep it to four or five options where possible. Long menus frustrate callers and increase hang-ups.
Can callers still reach a person?
Yes. We always recommend an option to speak to someone and a sensible default if the caller presses nothing.
Can I record the greetings myself?
Yes. You can upload your own recordings, use text-to-speech, or order a professional voiceover.
Get a quote for virtual receptionist and ivr
Tell us how your business takes calls today and we will recommend a setup, with a clear monthly price. Most quotes are ready the same day.
- UK-based support team
- Free setup and number porting on most plans
- Monthly rolling options available
- No obligation quote
Prefer to talk? Call 020 7112 8558, Monday to Friday, 9am to 5.30pm.