Business telecoms guides
Practical, plain-English guides to phone systems, numbers, compliance and connectivity for UK businesses.
PSTN switch-off 2027: what UK businesses need to do
The UK's copper phone network is being retired, with Openreach working to a fixed date of 31 January 2027. Here is what that means for your phones,...
VoIPWhat is VoIP? A guide for UK businesses
VoIP means making phone calls over an internet connection instead of a traditional phone line. Here is how it works, what you need, and what to ask...
Numbers0800 vs 0333 vs local numbers: which should your business use?
The number you advertise affects who calls you and what they pay. This guide compares the main UK number types so you can choose the right one, or...
PortingHow to port a business phone number in the UK
Porting moves your number from one provider to another so you can switch without telling customers anything new. Here is how the process works and...
ComplianceCall recording laws in the UK: a practical guide
Businesses record calls for training, quality and compliance. This guide explains the main rules in plain English. It is general information, not...
ComplianceOutbound calling compliance: Ofcom, TPS and diallers
If your team makes outbound calls, Ofcom and the ICO both have rules you need to follow. This guide summarises the essentials. It is general...
TeamsTeams calling: Calling Plans vs Direct Routing vs Operator Connect
Teams can be a full business phone system, but it needs a route to the public phone network. There are three ways to get one. Here is how they...
ConnectivityHow much internet speed do you need for VoIP?
VoIP needs less bandwidth than most people expect, but it does need a stable connection. Use the figures below, or the calculator on this page, to...
ConnectivityLeased line vs full fibre: which does your business need?
Full fibre broadband has narrowed the gap with leased lines, but they are still different products. Here is how to...
Call handlingCall answering service vs IVR vs AI assistant
There are three ways to handle calls your team cannot take: a live receptionist, an automated menu, or an AI voice assistant. Each suits different...
CostsHow much does a business phone system cost in the UK?
Cloud phone systems are priced per user per month, with extras for numbers, call bundles and hardware. Here are the parts that make up the...
NumbersUK area codes explained
UK numbers start with a range that tells you what kind of number it is. Here is how to read them, plus a directory of area codes for the towns and...
BuyingChoosing a business telecoms provider: a checklist
Switching provider is a chance to fix what has not worked. Use this checklist to compare suppliers on the things that matter after the contract is...
NumbersHow to get an 0800 number for your business
An 0800 number can be live the same day and ring any phone you already own. Here is how to choose one, what it costs, and how to set it up...
NumbersHow to get a business landline number on your mobile
You do not need a physical landline to have a landline number. A virtual number rings your mobile, and an app lets you call out showing that number...
ConnectivityWhat is SoGEA? Broadband without a phone line
SoGEA is fibre to the cabinet broadband sold on its own, without the traditional phone line. It is one of the main replacements for...
Call handlingWhat is a hunt group? Hunt groups vs ring groups vs call queues
All three send one incoming call to several people. The difference is the order they ring in and what happens when everyone is...
Switch-offISDN switch-off: replacing ISDN2 and ISDN30 lines
ISDN is being retired along with the PSTN. If your phone system connects through ISDN2 or ISDN30, you need a replacement before your lines stop...
BuyingHow to choose a phone system for a small business
Most small businesses need fewer features than they are sold. Start with how calls reach you today, what goes wrong, and how your team...
VoIPCloud PBX vs on-premise PBX
A PBX is the brain of a phone system. It can sit in your comms cupboard or in a provider's data centre. Here is how the two...
NumbersWho called me? How to read a UK phone number
The first digits of a UK number tell you a lot: whether it is local, national, mobile or premium, and roughly what it costs to call back. Use our...
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