Call analytics and reporting
See how your phones are really performing: missed calls, wait times, busiest hours and who handled what. Make staffing decisions with numbers instead of guesses.
Every call on our platform is logged, so reports are ready from day one. Managers get live wallboards for busy periods and scheduled reports for weekly reviews. Missed call reports include the caller's number so nobody gets forgotten.
Data can be exported or pushed into your BI tools and CRM.
What is included
Missed call reports
Every unanswered call with caller number and time.
Wallboards
Live queue and agent views for screens and TVs.
Scheduled reports
Weekly or monthly reports by email.
User performance
Calls, talk time and outcomes per person.
Peak time analysis
Heatmaps of calls by hour and day.
Exports and API
CSV exports and API access.
How we set it up
Choose the metrics that matter to you.
We build dashboards and schedules.
Review weekly and act on the findings.
Adjust routing and staffing.
Who it suits
- Customer service managers
- Sales leaders
- Business owners checking missed calls
- Multi-site comparisons
Guide price
From£9per user / month
Excludes VAT. Your quote depends on users, numbers and call volumes.
Related services
Call analytics across the UK
We deliver call analytics to businesses throughout England, Scotland, Wales and Northern Ireland. Popular locations include:
Questions we get asked
Something else on your mind? Call 020 7112 8558 or send us a message and a telecoms specialist will reply.
Is call analytics included?
Standard reports are included with every phone system. Advanced wallboards and custom reports are available on higher plans.
Get a quote for call analytics
Tell us how your business takes calls today and we will recommend a setup, with a clear monthly price. Most quotes are ready the same day.
- UK-based support team
- Free setup and number porting on most plans
- Monthly rolling options available
- No obligation quote
Prefer to talk? Call 020 7112 8558, Monday to Friday, 9am to 5.30pm.